
This work is licensed under a Creative Commons Attribution 4.0 International License.
A Systematic Literature Review on the Evolution of Marketing Research Practices
Corresponding Author(s) : Nur Silawati
Startupreneur Business Digital (SABDA Journal),
Vol. 5 No. 1 (2026): Startupreneur Business Digital (SABDA)
Abstract
The accelerating development of Artificial Intelligence (AI) and automation technologies has profoundly transformed the digital business ecosystem, catalyzing the emergence of cyberpreneurship as a dominant model of contemporary entrepreneurship. While AI enables unprecedented opportunities such as enhanced decision making, operational efficiency, personalized customer experience, and scalable business growth it simultaneously introduces critical challenges, including data privacy risks, algorithmic bias, digital inequality, and workforce displacement. This study systematically synthesizes existing research to examine the dualistic impact of AI and automation on cyberpreneurial opportunities and challenges. Employing a Systematic Literature Review (SLR) integrated with Bibliometric Analysis, 525 articles published between 2018 and 2025 were collected from Scopus and Web of Science. Bibliometric mapping using VOSviewer identified five core thematic clusters, technological innovation, business efficiency, digital transformation, startup ecosystems, and AI-driven marketing. The results highlight that AI-driven automation significantly enhances cyberpreneurial innovation and competitiveness, yet its adoption remains uneven due to technical, ethical, and socio economic constraints. This study concludes that future research should prioritize the development of adaptive, human centric frameworks that balance automation benefits with ethical considerations to ensure sustainable and inclusive cyberpreneurial growth in the AI-driven digital economy.
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- C. Davis, T. Bush, and S. Wood, “Artificial intelligence in education: Enhancing learning experiences through personalized adaptation,” International Journal of Cyber and IT Service Management, vol. 4, no. 1, pp. 26–32, 2024.
- S. Gupta, A. F. Abbas, and R. Srivastava, “Technology acceptance model (tam): A bibliometric analysis from inception,” Journal of Telecommunications and the Digital Economy, vol. 10, no. 3, pp. 77–106, 2022.
- Y. Alqayed, P. Foroudi, K. Kooli, M. Foroudi, and M. A. Ferri, “Exploring value co-creation concept: a bibliometric analysis of 20 years of research and theory,” Sustainable Branding, pp. 291–309, 2021.
- M. M. Mariani, R. Perez-Vega, and J. Wirtz, “Ai in marketing, consumer research and psychology: A systematic literature review and research agenda,” Psychology & Marketing, vol. 39, no. 4, pp. 755–776, 2022.
- H. Koubaa, F. Ben Said, and R. Jallouli, “Bibliometric analysis and network mapping on mobile technologies in the area of marketing: Emerging topics and research recommendations,” in International Conference on Digital Economy. Springer, 2024, pp. 339–365.
- M. W. Wicaksono, M. B. Hakim, F. H. Wijaya, T. Saleh, E. Sana et al., “Analyzing the influence of arti- ficial intelligence on digital innovation: A smartpls approach,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 5, no. 2, pp. 108–116, 2024.
- D. S. S. Wuisan, R. A. Sunardjo, Q. Aini, N. A. Yusuf, and U. Rahardja, “Integrating artificial intelligence in human resource management: A smartpls approach for entrepreneurial success,” Aptisi Transactions on Technopreneurship (ATT), vol. 5, no. 3, pp. 334–345, 2023.
- E. Dincelli and A. Yayla, “Immersive virtual reality in the age of the metaverse: A hybrid-narrative review based on the technology affordance perspective,” The journal of strategic information systems, vol. 31, no. 2, p. 101717, 2022.
- A. U. Hasanah, Y. Shino, and S. Kosasih, “The role of information technology in improving the com- petitiveness of small and sme enterprises,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 3, no. 2, pp. 168–174, 2022.
- U. Rusilowati, U. Narimawati, Y. R. Wijayanti, U. Rahardja, and O. A. Al-Kamari, “Optimizing human resource planning through advanced management information systems: A technological approach,” Aptisi Transactions on Technopreneurship (ATT), vol. 6, no. 1, pp. 72–83, 2024.
- S. Bujanov, “Technology acceptance for partially automated vehicles in the united states and germany,” Master’s thesis, University of Rhode Island, 2020.
- T. Akram, S. A. RamaKrishnan, and M. Naveed, “Assessing four decades of global research studies on stock market manipulations: a sceintometric analysis,” Journal of Financial Crime, vol. 28, no. 3, pp. 940–962, 2021.
- L. Cao, “Artificial intelligence in retail: applications and value creation logics,” International Journal of Retail & Distribution Management, vol. 49, no. 7, pp. 958–976, 2021.
- H. S. Dethe and E. Joy, “Revolutionizing e-commerce with 3d visualization: An experimental assessment of behavioural shopper responses to augmented reality in online shopping,” in 2023 4th International Conference for Emerging Technology (INCET). IEEE, 2023, pp. 1–6.
- A. Garad, A. M. Al-Ansi, and I. N. Qamari, “The role of e-learning infrastructure and cognitive competence in distance learning effectiveness during the covid-19 pandemic,” Jurnal Cakrawala Pendidikan, vol. 40, no. 1, pp. 81–91, 2021.
- N. Azmi, T. Afriyani, and D. Kurniaty, “The influence of tiktok affiliate digital marketing strategy on generation z purchase intentions in jakarta, indonesia,” Golden Ratio of Marketing and Applied Psychology of Business, vol. 5, no. 1, pp. 168–184, 2025.
- H. G. Musa, I. Fatmawati, N. Nuryakin, and M. Suyanto, “Marketing research trends using technology acceptance model (tam): A comprehensive review of researches (2002–2022),” Cogent business & man- agement, vol. 11, no. 1, p. 2329375, 2024.
- M. Gera, D. K. Batra, and V. Kumar, “Mobile advertising research: a comprehensive domain mapping analysis of 22 years (2001–2022),” Global Knowledge, Memory and Communication, vol. 74, no. 5/6, pp. 1590–1616, 2025.
- P. Jayaswal and B. Parida, “Past, present and future of augmented reality marketing research: a bibliometric and thematic analysis approach,” European Journal of Marketing, vol. 57, no. 9, pp. 2237–2289, 2023.
- T. I. Hakimi, J. A. Jaafar, and N. A. A. Aziz, “What factors influence the usage of mobile banking among digital natives?” Journal of Financial Services Marketing, vol. 28, no. 4, pp. 763–778, 2023.
- Z. Ghorbani, S. Kargaran, A. Saberi, M. Haghighinasab, S. M. Jamali, and N. Ale Ebrahim, “Trends and patterns in digital marketing research: bibliometric analysis,” Journal of Marketing Analytics, vol. 10, no. 2, pp. 158–172, 2022.
- M. Hassan, S. Kazmi, M. A. Rehman, H. Amaad, and S. F. Padlee, “The online shoppers’ behavioral intentions, e-satisfaction, the pathway to repurchase behavior: A quantitative analysis,” Studies of applied economics, vol. 39, no. 4, 2021.
- Z. C¸ elik and A. Uslu, “A bibliometric analysis of the literature on the origins of the technology acceptance model (tam) and a marketing-sided approach to tam,” ¨Oneri Dergisi, vol. 18, no. 59, pp. 1–14, 2023.
- N. Donthu, S. Kumar, C. Ranaweera, D. Pattnaik, and A. Gustafsson, “Mapping of journal of services marketing themes: a retrospective overview using bibliometric analysis,” Journal of Services Marketing, vol. 36, no. 3, pp. 340–363, 2022.
- D. P. Lazirkha, J. Hom, and V. Melinda, “Quality analysis of digital business services in improving customer satisfaction,” Startupreneur Business Digital (SABDA Journal), vol. 1, no. 2, pp. 156–166, 2022.
- G. G. Murillo, P. Novoa-Hern´andez, and R. S. Rodriguez, “Technology acceptance model and moodle: A systematic mapping study,” Information Development, vol. 37, no. 4, pp. 617–632, 2021.
- S. J. De and M. Chattopadhyay, “Mapping the evolution of metaverse research in business domains: A systematic literature review and future research directions,” AIS Transactions on Human-Computer Interaction, vol. 16, no. 4, pp. 429–480, 2024.
- M. A. A. Roslan, N. A. Nasharuddin, and M. A. A. Murad, “Understanding technology acceptance and use in social media platforms: A systematic literature review and the development of research framework,” Journal of Social Computing, vol. 5, no. 3, pp. 261–291, 2024.
- K. Arora, M. Faisal et al., “The use of data science in digital marketing techniques: Work programs, performance sequences and methods.” Startupreneur Business Digital (SABDA Journal), vol. 1, no. 2, pp. 143–155, 2022.
- J. Zanubiya, L. Meria, and M. A. D. Juliansah, “Increasing consumers with satisfaction application based digital marketing strategies,” Startupreneur Business Digital (SABDA Journal), vol. 2, no. 1, pp. 12–21, 2023.
- A. Irfan and P. Bryła, “Green marketing strategies for sustainable food and consumer behavior: A systematic literature review and future research agenda,” Journal of Cleaner Production, vol. 486, p. 144597,
- A. N. Riandhi, M. R. Arviansyah, and M. C. Sondari, “Ai and consumer behavior: Trends, technologies, and future directions from a scopus-based systematic review,” Cogent Business & Management, vol. 12, no. 1, p. 2544984, 2025.
- C. K. Wigayha, B. Rolando, and A. J. Wijaya, “A demographic analysis of consumer behavioral patterns on digital e-commerce platforms,” JUMDER: Jurnal Bisnis Digital Dan Ekonomi Kreatif, vol. 1, no. 2, pp. 22–37, 2025.
- L. Naveen, M. I. Khan, M. A. Saleh, and R. N. Subudhi, “The influence of mobile augmented reality on consumer behavior: Insights into affective, cognitive, and behavioral responses,” Computers in Human Behavior, vol. 165, p. 108558, 2025.
- S. Elhajjar, “Unveiling the marketer’s lens: exploring experiences and perspectives on ai integration in marketing strategies,” Asia Pacific Journal of Marketing and Logistics, vol. 37, no. 2, pp. 498–517, 2025.
- K. Kanojia and T. Rathore, “Digital marketing strategies for small businesses,” International Journal of Innovations in Science, Engineering And Management, pp. 38–45, 2025.
- G. Baca and N. Reshidi, “Green branding and consumer behavior, unveiling the impact of environmental marketing strategies on purchase decisions,” Business Strategy and the Environment, vol. 34, no. 3, pp. 3701–3713, 2025.
- N. Chotisarn and T. Phuthong, “Mapping the landscape of marketing technology: trends, theories and trajectories in ecosystem research,” Cogent Business & Management, vol. 12, no. 1, p. 2448608, 2025.
- Y. Yurder, “Revisiting the technology acceptance model in the age of artificial intelligence: A bibliometric analysis of tam in business and marketing literature,” Journal of Research in Business, vol. 10, no. 2, pp. 497–517, 2025.
- N. Noor, “Technology acceptance model in halal industries: a systematic literature review and research agenda,” Journal of Islamic Marketing, vol. 15, no. 11, pp. 3156–3173, 2024.
- P. Thangavel and B. Chandra, “Two decades of m-commerce consumer research: A bibliometric analysis using biblioshiny,” Sustainability, vol. 15, no. 15, p. 11835, 2023.
- R. A. Rahimi and G. S. Oh, “Beyond theory: a systematic review of strengths and limitations in technology acceptance models through an entrepreneurial lens,” Journal of Marketing Analytics, vol. 13, no. 4, pp. 1195–1218, 2025.
- R. Ramos, P. Rita, and C. Vong, “Mapping research in marketing: trends, influential papers and agenda for future research,” Spanish Journal of Marketing-ESIC, vol. 28, no. 2, pp. 187–206, 2024.
- K. A. A. Manurung, H. Siregar, I. Fahmi, and D. B. Hakim, “Value chain and esg performance as determinants of sustainable lending in commercial bank: A systematic literature review,” Aptisi Transactions on Technopreneurship (ATT), vol. 6, no. 1, pp. 41–55, 2024.
- K. Kano, L. K. Choi, B. subhan Riza, and R. D. Octavyra, “Implications of digital marketing strategy the competitive advantages of small businesses in indonesia,” Startupreneur Business Digital (SABDA Journal), vol. 1, no. 1, pp. 44–62, 2022.
References
C. Davis, T. Bush, and S. Wood, “Artificial intelligence in education: Enhancing learning experiences through personalized adaptation,” International Journal of Cyber and IT Service Management, vol. 4, no. 1, pp. 26–32, 2024.
S. Gupta, A. F. Abbas, and R. Srivastava, “Technology acceptance model (tam): A bibliometric analysis from inception,” Journal of Telecommunications and the Digital Economy, vol. 10, no. 3, pp. 77–106, 2022.
Y. Alqayed, P. Foroudi, K. Kooli, M. Foroudi, and M. A. Ferri, “Exploring value co-creation concept: a bibliometric analysis of 20 years of research and theory,” Sustainable Branding, pp. 291–309, 2021.
M. M. Mariani, R. Perez-Vega, and J. Wirtz, “Ai in marketing, consumer research and psychology: A systematic literature review and research agenda,” Psychology & Marketing, vol. 39, no. 4, pp. 755–776, 2022.
H. Koubaa, F. Ben Said, and R. Jallouli, “Bibliometric analysis and network mapping on mobile technologies in the area of marketing: Emerging topics and research recommendations,” in International Conference on Digital Economy. Springer, 2024, pp. 339–365.
M. W. Wicaksono, M. B. Hakim, F. H. Wijaya, T. Saleh, E. Sana et al., “Analyzing the influence of arti- ficial intelligence on digital innovation: A smartpls approach,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 5, no. 2, pp. 108–116, 2024.
D. S. S. Wuisan, R. A. Sunardjo, Q. Aini, N. A. Yusuf, and U. Rahardja, “Integrating artificial intelligence in human resource management: A smartpls approach for entrepreneurial success,” Aptisi Transactions on Technopreneurship (ATT), vol. 5, no. 3, pp. 334–345, 2023.
E. Dincelli and A. Yayla, “Immersive virtual reality in the age of the metaverse: A hybrid-narrative review based on the technology affordance perspective,” The journal of strategic information systems, vol. 31, no. 2, p. 101717, 2022.
A. U. Hasanah, Y. Shino, and S. Kosasih, “The role of information technology in improving the com- petitiveness of small and sme enterprises,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 3, no. 2, pp. 168–174, 2022.
U. Rusilowati, U. Narimawati, Y. R. Wijayanti, U. Rahardja, and O. A. Al-Kamari, “Optimizing human resource planning through advanced management information systems: A technological approach,” Aptisi Transactions on Technopreneurship (ATT), vol. 6, no. 1, pp. 72–83, 2024.
S. Bujanov, “Technology acceptance for partially automated vehicles in the united states and germany,” Master’s thesis, University of Rhode Island, 2020.
T. Akram, S. A. RamaKrishnan, and M. Naveed, “Assessing four decades of global research studies on stock market manipulations: a sceintometric analysis,” Journal of Financial Crime, vol. 28, no. 3, pp. 940–962, 2021.
L. Cao, “Artificial intelligence in retail: applications and value creation logics,” International Journal of Retail & Distribution Management, vol. 49, no. 7, pp. 958–976, 2021.
H. S. Dethe and E. Joy, “Revolutionizing e-commerce with 3d visualization: An experimental assessment of behavioural shopper responses to augmented reality in online shopping,” in 2023 4th International Conference for Emerging Technology (INCET). IEEE, 2023, pp. 1–6.
A. Garad, A. M. Al-Ansi, and I. N. Qamari, “The role of e-learning infrastructure and cognitive competence in distance learning effectiveness during the covid-19 pandemic,” Jurnal Cakrawala Pendidikan, vol. 40, no. 1, pp. 81–91, 2021.
N. Azmi, T. Afriyani, and D. Kurniaty, “The influence of tiktok affiliate digital marketing strategy on generation z purchase intentions in jakarta, indonesia,” Golden Ratio of Marketing and Applied Psychology of Business, vol. 5, no. 1, pp. 168–184, 2025.
H. G. Musa, I. Fatmawati, N. Nuryakin, and M. Suyanto, “Marketing research trends using technology acceptance model (tam): A comprehensive review of researches (2002–2022),” Cogent business & man- agement, vol. 11, no. 1, p. 2329375, 2024.
M. Gera, D. K. Batra, and V. Kumar, “Mobile advertising research: a comprehensive domain mapping analysis of 22 years (2001–2022),” Global Knowledge, Memory and Communication, vol. 74, no. 5/6, pp. 1590–1616, 2025.
P. Jayaswal and B. Parida, “Past, present and future of augmented reality marketing research: a bibliometric and thematic analysis approach,” European Journal of Marketing, vol. 57, no. 9, pp. 2237–2289, 2023.
T. I. Hakimi, J. A. Jaafar, and N. A. A. Aziz, “What factors influence the usage of mobile banking among digital natives?” Journal of Financial Services Marketing, vol. 28, no. 4, pp. 763–778, 2023.
Z. Ghorbani, S. Kargaran, A. Saberi, M. Haghighinasab, S. M. Jamali, and N. Ale Ebrahim, “Trends and patterns in digital marketing research: bibliometric analysis,” Journal of Marketing Analytics, vol. 10, no. 2, pp. 158–172, 2022.
M. Hassan, S. Kazmi, M. A. Rehman, H. Amaad, and S. F. Padlee, “The online shoppers’ behavioral intentions, e-satisfaction, the pathway to repurchase behavior: A quantitative analysis,” Studies of applied economics, vol. 39, no. 4, 2021.
Z. C¸ elik and A. Uslu, “A bibliometric analysis of the literature on the origins of the technology acceptance model (tam) and a marketing-sided approach to tam,” ¨Oneri Dergisi, vol. 18, no. 59, pp. 1–14, 2023.
N. Donthu, S. Kumar, C. Ranaweera, D. Pattnaik, and A. Gustafsson, “Mapping of journal of services marketing themes: a retrospective overview using bibliometric analysis,” Journal of Services Marketing, vol. 36, no. 3, pp. 340–363, 2022.
D. P. Lazirkha, J. Hom, and V. Melinda, “Quality analysis of digital business services in improving customer satisfaction,” Startupreneur Business Digital (SABDA Journal), vol. 1, no. 2, pp. 156–166, 2022.
G. G. Murillo, P. Novoa-Hern´andez, and R. S. Rodriguez, “Technology acceptance model and moodle: A systematic mapping study,” Information Development, vol. 37, no. 4, pp. 617–632, 2021.
S. J. De and M. Chattopadhyay, “Mapping the evolution of metaverse research in business domains: A systematic literature review and future research directions,” AIS Transactions on Human-Computer Interaction, vol. 16, no. 4, pp. 429–480, 2024.
M. A. A. Roslan, N. A. Nasharuddin, and M. A. A. Murad, “Understanding technology acceptance and use in social media platforms: A systematic literature review and the development of research framework,” Journal of Social Computing, vol. 5, no. 3, pp. 261–291, 2024.
K. Arora, M. Faisal et al., “The use of data science in digital marketing techniques: Work programs, performance sequences and methods.” Startupreneur Business Digital (SABDA Journal), vol. 1, no. 2, pp. 143–155, 2022.
J. Zanubiya, L. Meria, and M. A. D. Juliansah, “Increasing consumers with satisfaction application based digital marketing strategies,” Startupreneur Business Digital (SABDA Journal), vol. 2, no. 1, pp. 12–21, 2023.
A. Irfan and P. Bryła, “Green marketing strategies for sustainable food and consumer behavior: A systematic literature review and future research agenda,” Journal of Cleaner Production, vol. 486, p. 144597,
A. N. Riandhi, M. R. Arviansyah, and M. C. Sondari, “Ai and consumer behavior: Trends, technologies, and future directions from a scopus-based systematic review,” Cogent Business & Management, vol. 12, no. 1, p. 2544984, 2025.
C. K. Wigayha, B. Rolando, and A. J. Wijaya, “A demographic analysis of consumer behavioral patterns on digital e-commerce platforms,” JUMDER: Jurnal Bisnis Digital Dan Ekonomi Kreatif, vol. 1, no. 2, pp. 22–37, 2025.
L. Naveen, M. I. Khan, M. A. Saleh, and R. N. Subudhi, “The influence of mobile augmented reality on consumer behavior: Insights into affective, cognitive, and behavioral responses,” Computers in Human Behavior, vol. 165, p. 108558, 2025.
S. Elhajjar, “Unveiling the marketer’s lens: exploring experiences and perspectives on ai integration in marketing strategies,” Asia Pacific Journal of Marketing and Logistics, vol. 37, no. 2, pp. 498–517, 2025.
K. Kanojia and T. Rathore, “Digital marketing strategies for small businesses,” International Journal of Innovations in Science, Engineering And Management, pp. 38–45, 2025.
G. Baca and N. Reshidi, “Green branding and consumer behavior, unveiling the impact of environmental marketing strategies on purchase decisions,” Business Strategy and the Environment, vol. 34, no. 3, pp. 3701–3713, 2025.
N. Chotisarn and T. Phuthong, “Mapping the landscape of marketing technology: trends, theories and trajectories in ecosystem research,” Cogent Business & Management, vol. 12, no. 1, p. 2448608, 2025.
Y. Yurder, “Revisiting the technology acceptance model in the age of artificial intelligence: A bibliometric analysis of tam in business and marketing literature,” Journal of Research in Business, vol. 10, no. 2, pp. 497–517, 2025.
N. Noor, “Technology acceptance model in halal industries: a systematic literature review and research agenda,” Journal of Islamic Marketing, vol. 15, no. 11, pp. 3156–3173, 2024.
P. Thangavel and B. Chandra, “Two decades of m-commerce consumer research: A bibliometric analysis using biblioshiny,” Sustainability, vol. 15, no. 15, p. 11835, 2023.
R. A. Rahimi and G. S. Oh, “Beyond theory: a systematic review of strengths and limitations in technology acceptance models through an entrepreneurial lens,” Journal of Marketing Analytics, vol. 13, no. 4, pp. 1195–1218, 2025.
R. Ramos, P. Rita, and C. Vong, “Mapping research in marketing: trends, influential papers and agenda for future research,” Spanish Journal of Marketing-ESIC, vol. 28, no. 2, pp. 187–206, 2024.
K. A. A. Manurung, H. Siregar, I. Fahmi, and D. B. Hakim, “Value chain and esg performance as determinants of sustainable lending in commercial bank: A systematic literature review,” Aptisi Transactions on Technopreneurship (ATT), vol. 6, no. 1, pp. 41–55, 2024.
K. Kano, L. K. Choi, B. subhan Riza, and R. D. Octavyra, “Implications of digital marketing strategy the competitive advantages of small businesses in indonesia,” Startupreneur Business Digital (SABDA Journal), vol. 1, no. 1, pp. 44–62, 2022.